Refund & Returns Policy

Last updated: [DATE]

7-day easy returns

You may return an unused piece, with its tags and Loom ID card, within 7 days of delivery. Message us on WhatsApp with your order number to start a return.

What cannot be returned

Pieces that have been worn, washed, altered or stitched (including fall-and-pico), and custom or made-to-order pieces, unless they arrive damaged or incorrect.

Damaged or incorrect items

Tell us within 48 hours of delivery with photographs and an unboxing video if possible. We will replace the piece or refund you in full, including shipping.

Refunds

Once the returned piece passes our check, prepaid orders are refunded to the original payment method within 5–7 business days. COD orders are refunded by bank transfer or UPI to an account you name. Shipping and COD fees are refundable only for damaged or incorrect items.

Cancellations

You can cancel before dispatch for a full refund. After dispatch, please use the returns process.