Cancellation and Refund

Last updated on Jan 29, 2024

Zari Buta believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:
 

• Cancellations will be considered only if the request is made within 15 Hours of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
   

• In case of receipt of damaged or defective items please report the same to our Customer Service team. We will require photos of the damaged item and/or the empty packaging for verification. The request will, however, be entertained once the merchant has checked and determined the same at his end. This should be reported within 2 days of receipt of the products.
   

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
   

• In case of any Refunds approved by the Zari Buta, it’ll take 6-8 days for the refund to be processed to the end customer.